BEST FOOD AND SERVICE EVER!
I took my family to your restaurant last night (a tradition over the Christmas break)I spent $80.00 on our meal & its been a very long time since I have left a restaurant so disappointed. The food was good but the service we received was very poor. We had to ask for absolutely everything (including butter, ketchup, coffee & drink refills, my meal came without a roll) the neighbouring server helped us on 2 occasions because our server was nowhere to be found most of the evening & appeared uninterested. Thought you might be interested in our experience. We are starting a new family tradition next year.
I was at this Swiss Chalet location on Sun. Dec. 4, 2011 while I was dropping off my daughter at Waterloo U. My server greeted us, took our order promptly but disappeared for 40 mins. I had to get up and look around to find someone to help us and even though I looked lost in the restaurant the other waitress didn't even seem to care why is this customer walking around looking lost...the other waitress attitude wasn't pleasant too... it made me feel I'm imposting on her...why is this customer bothering me while I have my customer to deal with. When I was finally served my dinner it was barley luke warm, the order wasn't correct and the Chalet sauce was forgotton and had to wait again...In the end I had to settle for the luke warn dinner because we were hungry and had a limited time to eat and run for our drive back home. This experience was definitely not pleasant and do not want to say I would never visite Swiss Chalet again because I love their food and hopefully they can read some of their customers review to improve their customer service relationship and customer service level.
May 4 2012 6 15 pm
Will be brief. Service very good. 3 people 2 orders soup and dessert 1 order double leg dinner.
Soup like dishwater, dessert so cold we had to wait till it unthawed. Double leg dinner leg portions dried out thigh portions fine, side of fries - I guess the regular amount missed the plate at prep because had barely a handful of a 5 yr old. OH yeah perogies to start first took 12 minutes to arrive then hard as bullets hot though.
My quarter chicken dinner consisted, quite literally, of a drumstick. I hadn't realized that chickens had been decreasing in size so tremendously over the last decade that a single drumstick now constitutes an entire quarter of its carcass.
If you want good portions and a fair value for your money, avoid Swiss Chalet like the plague
Swiss Chalet Weber stree Waterloo! You need to read this post and take it seriously! I just paid out 40 bux to have 2 chicken dinners delivered and for the third time in a row the food was cold! We do not appreciate having to microwave our food before we can eat it! The food is good but good lord, its COLD!!!!!!!!!!!!!!! Please please finf a more effective way to deliver hot food to your customers, or you will lose business including ours. I could have ordered anything I wanted in tonight from any restaurant, but we chose you, now you need to deliver!
long long wait for fish and chips. When they arrived they were cooked to a cinder almost inedible.
Waoo came to Swiss chalet for lunch, after and waiting for 15 min the server told us that they were out of chicken? Are you serious out of chicken?! And now we have to wait for half an hour for our food! Someone has to be on top of things especially during lunch hour!
Poor. I'm a huge swiss chalet fan when the meal comes as ordered and hot. Weber has messed up my last four orders in a row so let's say I won't be a return customer at that location. Even when you let them know its wrong and you wish it wasn't, they still argue with you about it. Poor management. Bah!